On June 26, 2006, Monday, my wife and I found ourselves without hot water. Taking cold showers suck.You have to work youself into getting totally wet, one arm, one leg at a time.We went onto Lowe's websight and found a new hot water heater we liked and would do the job for us. On Wenseday, 28th, we went down the road to the local Lowe's and order the one we choose on thier websight. We decided to have Lowe's to have it installed, the price on the sign for intalling the heater was $256.00. That price was posted on a sign next to the heater. The sales person told us that the plumber would be contacting us within 1 to 2 days. He also told us that we would have to pay for a city permeit to install the heater, $27.00. No problem. At the end of the day on Friday, the second day, we hadn't recieved a call from the plumber asking us when would we woulde like to have the heater installd. So my wife called Lowe's and told them that the plumber hadn't call yet and the Lowe's to tell the plumber that Monday we good for us because I would be home for the long 4 day weekend, 4 of July weekend. The person she talked to said they would take care of it.Well, Monday morning at 11:30 AM, I called Lowe's and that person said they would take care of it. At 1:00PM I got a call from the plumber to set up a day and time. I told her that today was good and she said between 2 and 4. Around 3:00PM two guys showed up, one from the plumbing company and the other from Lowe's.Now because they were installing a new heater, they had to bring everything up to city code. That was OK.To do that the new heater had to be on a stand, we bought a stand, new connecting pipes and a tray. The stand and the tray were required to meet code. A new electric shut off box next to the heater was also required, I wave that. Now because our heater wasn't on a stand to start with, they ware going to charge us for these two guys to left up the new one and put it on the stand. I got Lowe's to wave that. If I know that when we bought the heater, I would have gotten a neighbor to help me to do that.I thought that was part of the price to install.Then the plumber said that he would have to move the pressure release pipe down and he would have to cut a hole in the wall, cut off a piece of the pipe and re-sweet in the new connections. He said that was going to be an extra $170.00 and that he needed to collect that before he started, plus the $27.00 for the permit.The electric shut off box was going to cost an additional $150.00. I told them hold off on the electric box.The install price went from $256.00 to $426.00. If I had the electric done it would have gone up to $676.00 which it may if the inspector wants the box put in.When I went to the store to return a couple of the parts they didn't need, the woman asked me how it went, so I told her how bad it went, that all the extra charge should have been posted.She said the the men won't have know what the extras would have been until they got there.Well, unless they had to move the heater to the other side of the garge, they would know the prices.Plus Lowe's should know the code requirements and should be able to ask the customer some every simple question, example: Is the heater sitting on the floor and what is the size of the heater.Will my wife and I ever buy anything major from Lowe's in the future. NO WAY.They have pretty much lose my business. Do you know what, Lowe's doesn't really care. We're like a grain of sand on the beach.If anyone out there buys anything from Lowe's and it needs to be installed be very careful about using Lowe's for the install.Oh yea, if you ask them to come out to your home to check it out first, it will cost you $30.00 for them to do that.When they get done with you, they won't even give you a kiss.